Glass Half-empty or Half-full?

In my job I run into a large number of nay-sayers, negative Nancys (or Neds), glass-half-empties, or whatever it is you call a person that always sees the flaws and defects in something first. You know them. When you show them how to use a blog as an online journal for their classroom, the first thing they say is "my kids can't use the internet at home" or "no way I can get into the lab enough to make it worth the work." As soon as you show them an internet-based alternative to the "Inspiration" software they don't have in their new school, they're pointing out how this tool only saves as an image so you can't edit it later. When you show them how to create student usernames and passwords for their wiki or content management system, they're upset because they already know their students won't be able to remember the password. You know them.
And as much as I try, this can at times be a drain on me, both emotionally and physically. Just this week I was at a school helping teachers learn to use their new SMART boards and the complaints came in mountains. The vast number of pre-made lessons available on our website weren't exactly how they wanted and they don't have the time to learn a new tool. "Does the board really have to be re-oriented every time I move the projector?" "I've had that table there for three years and now I have to move it because someone put this board in my room. That table won't work anywhere else in my room." And this is only about a SMART board. I don't even want to get into the conversations that happened when teachers found out that our contract with Blackboard isn't going to be extended and that they'd have to learn a new tool if they wanted to keep their content online.
I have come to realize that it is part of my job to keep smiling and holding hands so that teachers don't lose faith, so that teachers will keep trying new ideas, and so that classrooms can take yet another step to being student-centered learning environments. This is the most difficult and important part of my job and it wasn't even in the job description when I applied. So after a couple of years, I've stumbled across some concepts that seem to help me do this, the most important part of my job.
To begin, I always try to let "Nancy" know that her opinion is valid. Even if I think it is an imagined hurdle or fear, in that person's mind it is real and therefore I need to listen and validate it. I also need to make sure I stay positive while I'm listening and responding so that "Nancy" will see that there really is a light at the end of that tunnel. It also helps to be a quick thinker and problem solver so that when a teacher comes across a hurdle, I/we can quickly come up with a solution for getting over that hurdle. The next part is something that I personally have to work really hard at doing, and that is checking back frequently to make sure the solution is still working. I have found this one to be important because so many times if there is one bump in the new road for that teacher, that bump will keep him/her from traveling that road at all. But I have found that if I check back with individuals, it seems to keep the motivation up and that they will eventually feel comfortable enough that they can contact me without waiting for my emails. Finally, I have to be continually looking for new ideas and ways for teaching "old" concepts. This is because technology is changing so rapidly and new hurdles and bumps show up in the road every day. This one is probably one of the best parts of my job, as it means I get to spend time surfing the net and learning from my PLN which always leaves me inspired to do more.

And just in case you're wondering, here's a few suggestions for the problems presented above. For blogging nay-sayers: suggest that maybe at first try using the blog as an extra-credit opportunity for journals to see how many students truly don't have access to internet at home. For those upset that free mind-mapping tools don't often allow for changes and updates, point out some of the great online image editing tools that will allow for later "additions" so that teachers can demonstrate to students how the learning process is continually changing and growing. And for the teacher that's worried her students won't remember passwords, well this is one I still don't have a fantastic response for so if you have one - help me out and leave it in the comments section.

Image courtesy of Flickr and livcheng.